Shipping and Delivery

Shipping Costs

Shipping is free on orders of €45 or more.

For orders below this amount, the applicable shipping costs are displayed during checkout. The shipping costs shown at checkout for your delivery country and selected shipping method apply.

Delivery Times

Delivery within Germany usually takes 2–3 working days.

Delivery to Austria, Belgium, the Czech Republic, Denmark, France, Hungary, Italy, Luxembourg, the Netherlands, Poland, Portugal, Slovakia, Slovenia and Spain usually takes 4–5 working days.

Delivery to Bulgaria, Croatia, Cyprus, Estonia, Finland, Greece, Ireland, Latvia, Lithuania, Malta, Romania and Sweden usually takes 5–7 working days.

Deliveries are not made on Sundays or public holidays. Delivery may take longer during periods of particularly high order volumes, promotional campaigns or delays affecting the shipping provider.

If your order is significantly delayed, we will inform you as soon as possible.

Tracking

Once your order has been dispatched, you will receive a shipping confirmation containing a tracking number. You can use the link in that email to track the current status of your shipment.

It may take a few hours for the tracking information to update after you receive the shipping confirmation.

Delivery Address

Please check your delivery address carefully before completing your order. If you notice an error afterwards, contact us as soon as possible at contact@novosoxx.com.

If your order has not yet been dispatched, we will try to amend the delivery address. Once it has been dispatched, we cannot guarantee that the address can be changed.

Incomplete or Damaged Delivery

If your delivery arrives incomplete or damaged, please contact us at contact@novosoxx.com. Include your order number and, if possible, photographs of the delivery and packaging.

We will review the matter and arrange a solution as quickly as possible.