Refund policy

Cancellation Policy

Right of Cancellation

You have the right to cancel this contract within fourteen days without giving any reason.

The cancellation period is fourteen days from the day

  • on which you, or a third party nominated by you who is not the carrier, took possession of the goods;

  • in the case of an order for several goods delivered separately, on which you, or a third party nominated by you who is not the carrier, took possession of the final item;

  • in the case of delivery in several consignments or parts, on which you, or a third party nominated by you who is not the carrier, took possession of the final consignment or part.

To exercise your right of cancellation, you must inform us:

NovoSoxx GmbH
Hauptstr. 4
83395 Freilassing
Germany

Telephone: +43 676 3834616
Email: contact@novosoxx.com

of your decision to cancel this contract by means of a clear statement, for example a letter sent by post or an email. You may use the model cancellation form below, but this is not mandatory.

You may also exercise your right of cancellation using the electronic cancellation function at

https://account.novosoxx.com/orders

The function is also available via the “Cancellation & Returns” link in the footer of our online shop. If you use this function, we will immediately send you an acknowledgement by email containing your cancellation statement and the date and time it was received.

To meet the cancellation deadline, it is sufficient for you to send your notice exercising the right of cancellation before the cancellation period expires.

Effects of Cancellation

If you cancel this contract, we will reimburse all payments received from you, including the cost of the original delivery, without undue delay and no later than fourteen days from the day on which we receive your cancellation notice.

This does not include additional delivery costs resulting from your choice of a delivery method other than the least expensive standard delivery offered by us.

We will make the reimbursement using the same means of payment that you used for the original transaction, unless expressly agreed otherwise. You will not incur any fees as a result of the reimbursement.

We may withhold reimbursement until we have received the goods back or until you have supplied evidence that you have returned the goods, whichever occurs first.

You must return or hand over the goods without undue delay and no later than fourteen days from the day on which you inform us of the cancellation to:

NovoSoxx GmbH
Hauptstr. 4
83395 Freilassing
Germany

The deadline is met if you send the goods before the fourteen-day period has expired.

You bear the direct cost of returning the goods.

At your request, we will provide a return label. We charge a flat return fee of €3.50, which will be deducted from your refund. Alternatively, you may arrange and pay for the return shipment yourself.

You are only liable for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

Model Cancellation Form

If you wish to cancel the contract, you may complete and send this form to us. Use of this form is not mandatory.

To:

NovoSoxx GmbH
Hauptstr. 4
83395 Freilassing
Germany
Email: contact@novosoxx.com

I/We hereby give notice that I/we cancel the contract concluded by me/us for the purchase of the following goods:

Ordered on:

Received on:

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s)
(only if this form is submitted on paper):

Date: